Coinswitch. Co ignore user

1

Hello, I ask to contact with your partner - Coinswitch.co so that they return my btk after the exchange, because they ignore me everywhere.

Screenshot_2021-01-08-19-20-32-594_com.brave.browser
Screenshot_2021-01-08-19-20-32-594_com.brave.browser1080×2340 191 KB

Screenshot_2021-01-09-19-10-13-036_com.brave.browser
Screenshot_2021-01-09-19-10-13-036_com.brave.browser1080×2340 187 KB
Screenshot_2021-01-10-08-27-04-849_com.brave.browser
Screenshot_2021-01-10-08-27-04-849_com.brave.browser1080×2340 232 KB
Screenshot_2021-01-10-02-25-50-827_com.brave.browser
Screenshot_2021-01-10-02-25-50-827_com.brave.browser1080×2340 134 KB
Screenshot_2021-01-09-19-44-51-228_com.brave.browser
Screenshot_2021-01-09-19-44-51-228_com.brave.browser1080×2340 249 KB
Screenshot_2021-01-09-18-50-35-266_com.kubi.kucoin
Screenshot_2021-01-09-18-50-35-266_com.kubi.kucoin1080×2340 162 KB

2

Hi! Ok, will scale to Coinswitch.

Please share the explorer tx url.

Best

3

#253587 ticket (enough information and screenshot to understand and return funds)

4

It would be useful to have txid and order id in plain text

5

Check two transactions:

  1. ORDER ID 75fbe11e-67d1-499b-bf08-d10fc42de8a1
  2. ORDER ID fe75705e-b7ef-45af-b4fd-5f33455493c4 1 btc tx, but she was order id
  3. But order id 2 non TX and you don’t sended my btc.
    Tx: a77646c02455a92d27ce97f98ba5ac2cc0736d900c2bc4c

3Lx1kZpsAkqFjsqgoun2ecwuboxwcFTWYi My BTC wallet, you can check transaction